Skydel & GSG-7/8
Support Hub for Skydel GPS / GNSS Simulators
Supporting You Every Step of the Way
From Essential to Premium, Safran’s support packages complement our industry leading product warranties, and are available to our customers to ensure maximum uptime and operational efficiency for covered equipment. Skydel-based systems users can choose from two support packages which are designed for lab, factory, and test applications. These packages are highly recommended for all GSG simulators due to the rapid evolution of the GNSS eco-system.
All systems are provided with a three-year hardware warranty and one-year software support. You can choose from an Essential Support Package or a Premium Support Package.
Standard | Essential | Premium | |
---|---|---|---|
Supported Product | Skydel, GSG-7, GSG-8 | Skydel, GSG-7, GSG-8 (all) | GSG-7, GSG-8 Gen2 |
Duration | 1 year | 2 years | 2 years |
Software Upgrades | ✅ | ✅ | ✅ |
Technical Support | ✅ | ✅ | ✅ |
Scheduled Consulting | ❌ | ✅ | ✅ |
No Downtime Guarantee | ❌ | ❌ | ✅ |
Advanced Test Scenarios | ❌ | ❌ | ✅ |
Calibration | ❌ | ❌ | ✅ |
Application Notes
FAQ
Log Support Ticket

Support Packages
Benefits of Support
- Firmware & software updates for all new standard features
- Unlimited phone and email support
- Calibration
- Library of Scenarios
- Scheduled Consulting Session
- Online Forums & Certification Courses
- Advanced Test Scenarios
- Loaner Services
- Priority Service & Repair*
*The annual service plan may not be supported in all regions