Product Support Plans

While we are happy to provide virtually any type of service to support your mission, for your convenience, we offer standard services, plans and packages.

These enhancements over our standard industry-leading warranty and technical support are designed to ensure your business continuity.

Timing Support Options

ServiceGold PSPPSPStandard
Software UpdatesYesYesYes
24/7 access to customer supportYesYesNo
Priority repair schedulingYesYesNo
Free LoanersYesYesNo
Advanced ReplacementYesNoNo
Rubidium Oscillator 5-Year WarrantyYesNoNo

Premium Support Packages (PSP)

For mission critical synchronization and infrastructure applications, we recommend a premium support package that features 24/7 emergency technical support, express next-day loaner service, priority repair services, notification of new releases. For even greater coverage, PSP Gold offers a product replacement service, any calibrations required and an option for on-site services.

Personalized Services Ensure Maximum Uptime and Operational Efficiency

  • 24/7 access to Safran support services team
  • Valuable technical and service knowledge from experts
  • Fast diagnostics and streamlined repair services
  • Priority shipping and turn-times to minimize equipment downtime
  • Immediate access to replacement products
  • Access to software updates
  • Regular scheduled calibrations

How to obtain after-hours service:

If you have a valid Premium Support Contract and need emergency customer support for down mission critical systems, please telephone Safran Emergency Technical Support at the number printed on your contract. Also, please have your contract number and Safran product information available for us to serve you better.

How to obtain a Premium Support Contract:

Contact Sales or Customer Services if you are interested in obtaining a Premium Support Contract.

Simulation Support Options

Skydel Simulation Service Plans are designed for lab, factory, and test applications. It is recommended for all the GSG-7’s and 8’s due to the rapid evolution of the GPS and GNSS eco-system.

These service plans provide:

  • Firmware and software updates with licenses for all new standard features
  • Unlimited phone and email support
  • Bi-Annual Calibrations
  • Loaner Services
  • Priority Service & Repair
    The annual service plan may not be supported in all regions

Purchase these plans with your product or add them later while still under warranty.