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  • Timing and Synchronization
    • SecureSync® Time and Frequency Reference System
    • NetClock Public Safety Master Clock
    • NetClock GPS NTP Server
    • WHITE RABBIT Z16 (Low Jitter Version) Datasheet
    • White Rabbit ZEN TP-FL
    • White Rabbit Switch – Low Jitter
    • VersaSync
    • VersaPNT
    • View All
    GNSS and GPS Simulators
    • Skydel GNSS Simulation Software
    • Skydel GSG-7 Advanced GNSS Simulator
    • Skydel GSG-8 Advanced GNSS Simulator
    • Skydel BroadSim GNSS Simulation Platform
    • BroadSim Solo Simulator
    • Skydel Anechoic
    • Skydel Wavefront
    • GSG 5/6
    • View All
    Atomic Clocks and Oscillators
    • mRO-50 Atomic Clock
    • mRO-50 Ruggedized
    • LPFRS Rubidium Oscillator
    • StarLPRO-1500 Rubidium Oscillator
    • SRO-5680 Disciplined Rubidium Oscillator
    • LNRClok-1500 Rubidium Clock
    • MiniRAFS Rb Atomic Frequency Standard
    • iMaser 3000
    • View All
    Interference Detection and Mitigation
    • BroadSense
    • BroadShield
    • SecureSync IDM Suite
    • SecureSync IDM Suite
    • VersaSync IDM Suite
    • 8230AJ GPS/GNSS Anti-Jam Outdoor Antenna
    • GPSdome Anti-Jammer
    • STL Option
    • View All
    Inertial Navigation Systems
    • EPSILONâ„¢
    • SkyNauteâ„¢
    • SpaceNaute
    • BlueNaute®
    • Geonyxâ„¢
    • Black-Onyxâ„¢ INS
    • Argonyxâ„¢ INS
    • Sigma 95
    • View All
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    • MS1000 Tactical Grade MEMS Accelerometer
    • MS1000L Capacitive MEMS Accelerometer
    • MS1000T High Temperature MEMS Accelerometer
    • TS1000T High Temperature Inclinometer
    • VS1000 Vibration Sensor
    • SI1000 Seismic Sensor
    • View All
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    • STIM277H MEMS Gyroscope
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SecureSync 2400

Support Hub

FAQ
QuickStart Guide, SecureSync 2400 Online User Reference Guide, SecureSync 2400 Time and Frequency Synchronization System Option Card Installation Guide, SecureSync 2400 User Reference Guide, SecureSync 2400 Time and Frequency Synchronization System SecureSync 1200 to 2400 Migration Guide
Support Plans Warranty Information Log a Ticket Leave Feedback Register Product
Software Updates
Application Notes

Application Notes

  • Network Port Isolation for Secure Networks

    Learn More

  • Time Synchronization for Secure Networks Using Fiber

    Learn More

  • NMEA Over UDP

    This feature is used for special applications that require a once-per-second NMEA UDP message to be sent out by the system via multicast.

    Learn More

  • Outdoor GNSS Antenna Installation Considerations

    Learn More

FAQ

FAQ

  • What is my username and password?

    Your username and password are in your Online User Manual and the Quick Start Guide that came with your product. The unit comes with the default login info assigned, and you can change it to your own, secure information from there.

    Getting Started Guide SecureSync Online User Manual
  • How can I be notified of software updates becoming available for my product?

    To register your contact/product info to receive automatic notifications of software, please visit:

    Register My Product
  • Where can I find operational information for my SecureSync?

    We have interactive online manuals, datasheets, and infographics available in our Support Knowledge Base. Use the filters on this page to curate your experience. These guides contain the most up-to-date info and are constantly searched using key words.

    We also have Case Studies, White Papers, and more for each of our product lines available in our Resources section.

    At the top of this page, we’ve also created a number of Support Tutorial videos to help you with your product., and tutorial videos available to assist you.

    Support Knowledge Base All Resources
  • What if I need assistance troubleshooting GNSS Reception issues using the web interface?

    We’ve created a form to walk you through the different steps of troubleshooting GNSS Reception issues using the web interface.

    Troubleshoot Now
  • Do you have resources for walking users through specific scenarios?

    We have prepared a number of Support Resources for our users. We have Support Tutorial Videos in the section up above, and we have Technical Notes, Tutorials, and more in our Support Documents section that you can filter to narrow your results.

  • What if my question isn’t listed above?

    We’re sorry to hear that! Please log a ticket in the form below.

Support Ticket

Log Support Ticket

Are you a distributor or reseller?
Please list as many serial numbers as needed.
Please tell us whatever you think would be relevant so we can best respond to your service and product support request
Frequency of Failure(Required)
Reason for RMA(Required)
For RMA Return Requests
For RMA Return Requests
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Tutorials

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