SecureSync 2400
Support Hub for SecureSync Time Server
Application Notes
PTP over VLAN: SecureSync and VersaSync
This app note details guidelines on PTP implementation on SecureSync 2400 and VersaSync using the protocol on VLANs.
Network Port Isolation for Secure Networks
Network Master Clocks and Time Servers What is Network Isolation? Network isolation eliminates data exposure across network segments for management and security When leveraging a single master clock / time server across several network segments there are various approaches to port isolation. Software Isolation SecureSync® network appliances can be configured with four network ports. These…
Time Synchronization for Secure Networks Using Fiber
Government and military networks often utilize the concept of unclassified networks vs classified networks to manage levels of information security. Since a complete “air-gap” around a highly sensitive network is not practical, every data connection is evaluated as a security risk. When it comes to accurate synchronization traceable to time standards on a classified network,…
NMEA Over UDP
This feature is used for special applications that require a once-per-second NMEA UDP message to be sent out by the system via multicast.
Outdoor GNSS Antenna Installation Considerations
Many Safran timing and synchronization products utilize an embedded GNSS (Global Navigation Satellite Systems) receiver as a primary reference. Typical installations utilize an outdoor active GNSS antenna to collect and transmit GNSS satellite radio signals to the receiver via an RF cable. This technical note describes the main considerations for a successful outdoor GNSS antenna…
FAQ
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What if I have support-related questions related to the STL Option?
We have support resources for this option available within the STL Option Support Hub:
STL Option Support Hub -
How do I install an option card into my SecureSync 2400?
We have multiple resources to walk you through this process including:
Video Walkthrough Installation Guide Online User Manual -
What is my username and password?
Your username and password are in your Online User Manual and the Quick Start Guide that came with your product. The unit comes with the default login info assigned, and you can change it to your own, secure information from there.
Getting Started Guide SecureSync Online User Manual -
How can I be notified of software updates becoming available for my product?
To register your contact/product info to receive automatic notifications of software, please visit:
Register My Product -
Where can I find operational information for my SecureSync?
We have interactive online manuals, datasheets, and infographics available in our Support Knowledge Base. Use the filters on this page to curate your experience. These guides contain the most up-to-date info and are constantly searched using key words.
We also have Case Studies, White Papers, and more for each of our product lines available in our Resources section.
At the top of this page, we’ve also created a number of Support Tutorial videos to help you with your product.
Support Knowledge Base All Resources -
What if I need assistance troubleshooting GNSS Reception issues using the web interface?
We’ve created a form to walk you through the different steps of troubleshooting GNSS Reception issues using the web interface.
Troubleshoot Now -
Do you have resources for walking users through specific scenarios?
We have prepared a number of Support Resources for our users. We have Support Tutorial Videos in the section up above, and we have Technical Notes, Tutorials, and more in our Support Documents section that you can filter to narrow your results.
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What if my question isn’t listed above?
We’re sorry to hear that! Please log a ticket in the form below.
Log Support Ticket
