GNSS Reception Troubleshooting

This form will aid you in troubleshooting GNSS Reception issues using the web interface. Prerequisite: That your site is cabled, and the antenna is installed.

Is this a new install?(Required)

Yes

No

You indicated that this is a new install

Inspect all connections and cabling. If you continue to have issues, please continue to the next step.

GNSS Reception Troubleshooting

Can you access the webUI on your product?(Required)

Yes

No

GNSS Reception Troubleshooting

In the System Status box is the sync LED Red?(Required)

Yes

No

GNSS Reception Troubleshooting

In the Reference Status box are both the Time and PPS LED’s green?(Required)

Note: The PPS fault LED will be red for 30 minutes after a power cycle, with a frequency error message.

Yes

No

GNSS Reception Troubleshooting

Is the Fault LED red?(Required)

Yes

No

GNSS Reception Troubleshooting

Do you have an Antenna Problem Alarm showing?(Required)

Yes

No

GNSS Reception Troubleshooting

In the Performance Box is the Disciplining State Locked?(Required)

Yes

No

GNSS Reception Troubleshooting

Go to the Interfaces Button and select GNSS 0. Are you tracking satellites?(Required)

Yes

No

GNSS Reception Troubleshooting

Is the Antenna Sense LED Green and OK?(Required)

Yes

No

GNSS Reception Troubleshooting

Is the Survey Progress Complete?(Required)

Yes

No

GNSS Reception Troubleshooting

Are the latitude and longitude correct for your location?(Required)

Yes

No

GNSS Reception Troubleshooting

Select the Edit Button at the bottom of the GNSS 0 box.
When the new screen pops up select the Delete Position box.
Submit.
After 20 seconds select the status button.

Is the Survey Progress increasing and are you tracking satellites?(Required)

Yes

No

GNSS Reception Troubleshooting

Is your device connected to splitter?(Required)

Yes

No

GNSS Reception Troubleshooting

You indicated that you can't access the webUI on your product

Ensure you have power to your device. If you have power and still cannot access the webUI, please proceed through this form

Can you access the CLI?(Required)

Yes

No

GNSS Reception Troubleshooting

Can you access the CLI?(Required)

Yes

No

GNSS Reception Troubleshooting

Call Tech Support

Please visit our support center and create a case. One of our support reps will assist you with your issue.

Call Tech Support

If the survey never reaches 100%, or you are not tracking satellites, or the alarm is still present then you should contact Tech Support. Please visit our support center and create a case. One of our support reps will assist you with your issue.

You indicated that the Survey Progress is increasing and you are tracking satellites

If the survey completes and you are tracking satellites and the alarm is no longer present you are working as expected.

Check cabling for 5v, all the way to the antenna. Call Tech Support

Please visit our support center and create a case. One of our support reps will assist you with your issue.

You indicated that the sync LED is not red in the System Status box

GNSS signal appears to be working correctly.

You indicated that you have an Antenna Problem Alarm showing and that your device is connected to splitter

It is normal to see the antenna problem alarm and you must mask it.

Check the disk usage with the “df -h” command

If you are at 100% follow the cleaning procedure.

Thank you

If you need more information, please contact CustomerSupport@orolia.com. We will be happy to answer your questions.