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MO Quartz Crystal Oscillator
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GNSS Reception Troubleshooting
This form will aid you in troubleshooting GNSS Reception issues using the web interface. Prerequisite: That your site is cabled, and the antenna is installed.
Is this a new install?
(Required)
Yes
No
You indicated that this is a new install
Inspect all connections and cabling. If you continue to have issues, please continue to the next step.
GNSS Reception Troubleshooting
Can you access the webUI on your product?
(Required)
Yes
No
GNSS Reception Troubleshooting
In the System Status box is the sync LED Red?
(Required)
Yes
No
GNSS Reception Troubleshooting
In the Reference Status box are both the Time and PPS LED’s green?
(Required)
Note: The PPS fault LED will be red for 30 minutes after a power cycle, with a frequency error message.
Yes
No
GNSS Reception Troubleshooting
Is the Fault LED red?
(Required)
Yes
No
GNSS Reception Troubleshooting
Do you have an Antenna Problem Alarm showing?
(Required)
Yes
No
GNSS Reception Troubleshooting
In the Performance Box is the Disciplining State Locked?
(Required)
Yes
No
GNSS Reception Troubleshooting
Go to the Interfaces Button and select GNSS 0. Are you tracking satellites?
(Required)
Yes
No
GNSS Reception Troubleshooting
Is the Antenna Sense LED Green and OK?
(Required)
Yes
No
GNSS Reception Troubleshooting
Is the Survey Progress Complete?
(Required)
Yes
No
GNSS Reception Troubleshooting
Are the latitude and longitude correct for your location?
(Required)
Yes
No
GNSS Reception Troubleshooting
Select the Edit Button at the bottom of the GNSS 0 box.
When the new screen pops up select the Delete Position box.
Submit.
After 20 seconds select the status button.
Is the Survey Progress increasing and are you tracking satellites?
(Required)
Yes
No
GNSS Reception Troubleshooting
Is your device connected to splitter?
(Required)
Yes
No
GNSS Reception Troubleshooting
You indicated that you can't access the webUI on your product
Ensure you have power to your device. If you have power and still cannot access the webUI, please proceed through this form
Can you access the CLI?
(Required)
Yes
No
GNSS Reception Troubleshooting
Can you access the CLI?
(Required)
Yes
No
GNSS Reception Troubleshooting
Call Tech Support
Please visit our support center and create a case. One of our support reps will assist you with your issue.
Call Tech Support
If the survey never reaches 100%, or you are not tracking satellites, or the alarm is still present then you should contact Tech Support. Please visit our support center and create a case. One of our support reps will assist you with your issue.
You indicated that the Survey Progress is increasing and you are tracking satellites
If the survey completes and you are tracking satellites and the alarm is no longer present you are working as expected.
Check cabling for 5v, all the way to the antenna. Call Tech Support
Please visit our support center and create a case. One of our support reps will assist you with your issue.
You indicated that the sync LED is not red in the System Status box
GNSS signal appears to be working correctly.
You indicated that you have an Antenna Problem Alarm showing and that your device is connected to splitter
It is normal to see the antenna problem alarm and you must mask it.
Check the disk usage with the “df -h” command
If you are at 100% follow the cleaning procedure.
Thank you
If you need more information, please contact
CustomerSupport@orolia.com
. We will be happy to answer your questions.
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