SecureSync 1200
Support Hub for our legacy time server
Application Notes
Network Port Isolation for Secure Networks
Network Master Clocks and Time Servers What is Network Isolation? Network isolation eliminates data exposure across network segments for management and security When leveraging a single master clock / time server across several network segments there are various approaches to port isolation. Software Isolation SecureSync® network appliances can be configured with four network ports. These…
Time Synchronization for Secure Networks Using Fiber
Government and military networks often utilize the concept of unclassified networks vs classified networks to manage levels of information security. Since a complete “air-gap” around a highly sensitive network is not practical, every data connection is evaluated as a security risk. When it comes to accurate synchronization traceable to time standards on a classified network,…
Tech Tip: SecureSync 1200 Security Hardening Recommendations
Outdoor GNSS Antenna Installation Considerations
Many Safran timing and synchronization products utilize an embedded GNSS (Global Navigation Satellite Systems) receiver as a primary reference. Typical installations utilize an outdoor active GNSS antenna to collect and transmit GNSS satellite radio signals to the receiver via an RF cable. This technical note describes the main considerations for a successful outdoor GNSS antenna…
Differences Between NTP and SNTP
NTP (Network Time Protocol) and SNTP (Simple Network Time Protocol) are very similar TCP/IP protocols in that they use the same time packet from a Time Server message to compute accurate time. The procedure used by the Time Server to assemble and send out a time stamp is exactly the same whether NTP (i.e. full…
Synchronizing Windows Computers
The purpose of this document is to provide detailed information on synchronizing Windows 7, 2008, 2003 and 2000 Stand-Alone PCs and Domain Controllers, as well as Windows 7, 2008, 2003, VISTA, XP, 2000, NT, 98 and 95 clients with a Spectracom NTP time server.
eLoran as a SecureSync Timing Reference
Product Brief describing eLoran as a SecureSync timing reference.
Troubleshooting GPS/GLONASS reception with SecureSync
The purpose of this document is to provide detailed information on troubleshooting GPS reception-related issues with Spectracom SecureSync. This document can also be used with the NetClock 9400.
FAQ
-
What if I have support-related questions related to the STL Option?
We have support resources for this option available within the STL Option Support Hub:
STL Option Support Hub -
How do I install my new Compact Flash (CF) Card?
We have prepared a detailed video and installation guide to walk you through this process:
Video Walkthrough Installation Guide -
What is my username and password?
Your username and password are in your Online User Manual and the Quick Start Guide that came with your product. The unit comes with the default login info assigned, and you can change it to your own, secure information from there.
Getting Started Guide SecureSync Online User Manual -
How can I be notified of software updates becoming available for my product?
To register your contact/product info to receive automatic notifications of software, please visit:
Register My Product -
Where can I find operational information for my SecureSync?
We have interactive online manuals, datasheets, and infographics available in our Support Knowledge Base. Use the filters to curate your experience. These guides contain the most up-to-date info and are constantly searched using key words.
We also have Case Studies, White Papers, and more for each of our product lines available in our Resources section.
At the top of this page, we’ve also created a number of Support Tutorial videos to help you with your product.
Support Knowledge Base All Resources -
What if I need assistance troubleshooting GNSS Reception issues using the web interface?
We’ve created a form to walk you through the different steps of troubleshooting GNSS Reception issues using the web interface.
Troubleshoot Now -
Do you have resources for walking users through specific scenarios?
We have prepared a number of Support Resources for our users. We have Support Tutorial Videos in the section up above, and we have Technical Notes, Tutorials, and more in our Support Documents section that you can filter to narrow your results.
-
What if my question isn’t listed above?
We’re sorry to hear that! Please log a ticket in the form below.
Log Support Ticket
