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SecureSync 1200

Support Hub

FAQ
QuickStart Guide, SecureSync 1200 Online User Reference Guide, SecureSync 1200 Time and Frequency Synchronization System Option Card Installation Guide, SecureSync 1200 User Reference Guide, SecureSync 1200 Time and Frequency Synchronization System SecureSync 1200 to 2400 Migration Guide
Support Plans Warranty Information Log a Ticket Leave Feedback Register Product
Software Updates
Application Notes

Application Notes

  • Network Port Isolation for Secure Networks

    Learn More

  • Time Synchronization for Secure Networks Using Fiber

    Learn More

  • Tech Tip: SecureSync 1200 Security Hardening Recommendations

    Learn More

  • Outdoor GNSS Antenna Installation Considerations

    Learn More

  • Differences Between NTP and SNTP

    NTP (Network Time Protocol) and SNTP (Simple Network Time Protocol) are very similar TCP/IP protocols in that they use the same time packet from a Time Server message to compute accurate time. The procedure used by the Time Server to assemble and send out a time stamp is exactly the same whether NTP (i.e. full…

    Learn More

  • Synchronizing Windows Computers

    The purpose of this document is to provide detailed information on synchronizing Windows 7, 2008, 2003 and 2000 Stand-Alone PCs and Domain Controllers, as well as Windows 7, 2008, 2003, VISTA, XP, 2000, NT, 98 and 95 clients with a Spectracom NTP time server.

    Learn More

  • eLoran as a SecureSync Timing Reference

    Product Brief describing eLoran as a SecureSync timing reference.

    Learn More

  • Troubleshooting GPS/GLONASS reception with SecureSync

    The purpose of this document is to provide detailed information on troubleshooting GPS reception-related issues with Spectracom SecureSync. This document can also be used with the NetClock 9400.

    Learn More

FAQ

FAQ

  • What is my username and password?

    Your username and password are in your Online User Manual and the Quick Start Guide that came with your product. The unit comes with the default login info assigned, and you can change it to your own, secure information from there.

    Getting Started Guide SecureSync Online User Manual
  • How can I be notified of software updates becoming available for my product?

    To register your contact/product info to receive automatic notifications of software, please visit:

    Register My Product
  • Where can I find operational information for my SecureSync?

    We have interactive online manuals, datasheets, and infographics available in our Support Knowledge Base. Use the filters to curate your experience. These guides contain the most up-to-date info and are constantly searched using key words.

    We also have Case Studies, White Papers, and more for each of our product lines available in our Resources section.

    At the top of this page, we’ve also created a number of Support Tutorial videos to help you with your product., and tutorial videos available to assist you.

    Support Knowledge Base All Resources
  • What if I need assistance troubleshooting GNSS Reception issues using the web interface?

    We’ve created a form to walk you through the different steps of troubleshooting GNSS Reception issues using the web interface.

    Troubleshoot Now
  • Do you have resources for walking users through specific scenarios?

    We have prepared a number of Support Resources for our users. We have Support Tutorial Videos in the section up above, and we have Technical Notes, Tutorials, and more in our Support Documents section that you can filter to narrow your results.

  • What if my question isn’t listed above?

    We’re sorry to hear that! Please log a ticket in the form below.

Support Ticket

Log Support Ticket

Are you a distributor or reseller?
Please list as many serial numbers as needed.
Please tell us whatever you think would be relevant so we can best respond to your service and product support request
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For RMA Return Requests
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