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Please submit ETL and PLB inquiries via the above links. Thank you. For inquiries and comprehensive details on Kannad Emergency Locator Transmitters (ELTs) and Sarbe Personal Locator Beacons (PLBs), please visit the Safran Electronics & Defense Beacons website: https://www.safran-group.com/companies/safran-electronics-defense-beacons/. For technical support, visit https://safran-navigation-timing.com/support-hub/kannad-elt/.

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  • Timing and Synchronization
    GPS Simulators
    Atomic Clocks and Oscillators
    Inertial Navigation Systems
    Inertial Measurement Units
    Accelerometer Sensors
    Gyroscopes
    NAVWAR
    GPS Anti-Jamming
    GPS Receivers
    View All Products
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VersaSync

Support Hub for VersaSync Master Clock

VersaSync User Manual VersaSync Quick Reference Guide
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Software Updates
Application Notes

Application Notes

  • PTP over VLAN: SecureSync and VersaSync

    This app note details guidelines on PTP implementation on SecureSync 2400 and VersaSync using the protocol on VLANs.

    Learn More

  • NMEA Over UDP

    This feature is used for special applications that require a once-per-second NMEA UDP message to be sent out by the system via multicast.

    Learn More

  • Outdoor GNSS Antenna Installation Considerations

    Many Safran timing and synchronization products utilize an embedded GNSS (Global Navigation Satellite Systems) receiver as a primary reference. Typical installations utilize an outdoor active GNSS antenna to collect and transmit GNSS satellite radio signals to the receiver via an RF cable. This technical note describes the main considerations for a successful outdoor GNSS antenna…

    Learn More

  • Email Notification Setup for SecureSync and NetClock 9400

    This document is designed to help you configure Email Alerts to generate automatic emails when certain events occur on an Orolia time server with 5.1.x software.

    Learn More

Support Ticket

Log Support Ticket

Safran Federal Systems customers, please use this link for your support inquiries.

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Please list as many serial numbers as needed.
Please tell us whatever you think would be relevant so we can best respond to your service and product support request
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VersaSync Support Hub
FAQ

FAQ

  • What is my username and password?

    Your username and password are in your Online User Manual and the Quick Start Guide that came with your product. The unit comes with the default login info assigned, and you can change it to your own, secure information from there.

    Getting Started Guide VersaSync Online User Manual
  • I lost my password, is it possible to reset it?

    VersaSync does not offer this capability and a return to factory for reset is necessary.

  • What is the difference between the VersaSync and the VersaPNT?

    VersaSync is a rugged timing and synchronization solution that distributes precise time and frequency in GNSS challenged environments. VersaPNT builds on those capabilities by adding assured positioning and navigation with integrated inertial sensors.

  • Is it possible for Safran to provide step file to prepare our integration?

    Yes, Safran can provide STEP file on request.

  • Is it possible to install the IDM suite after purchasing the unit? If yes, does it required a return to factory?

    Yes, it is possible to purchase and install the IDM suite after that the unit is deployed. The installation of the IDM suite can be ensured in the field by an operator, only an access to the WebUI (or REST API) of the unit is required.

  • How can I be notified of software updates becoming available for my product?

    To register your contact/product info to receive automatic notifications of software, please visit:

    Register My Product
  • What if my question isn’t listed above?

    We’re sorry to hear that! Please log a ticket in the form below.

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